Videlica was founded in 2011 and is the Global Leader in deploying Virtual Queuing and Omni-Channel strategies for enterprise contact centers. Our clients operate some of the largest contact centers in the world and our technology helps them improve operational efficiencies that delivers frictionless customer journeys across all their channels. We help power customer interactions with Global brands without the accompanying frustration of hold time or negative experiences. Our teams have designed and deployed some of the most successful Virtual Queuing projects in complex, multi-site environments in over 13 countries. Our domain experience across all verticals such as Banking, Telco, Utility, Travel and Retail has won us numerous accolades and recognition from our industry peers. We know how to integrate Virtual Queuing solutions into your business to ensure that we protect your investment with no risk or operational impact to your incumbent systems.
What We Do
Videlica helps Global brands improve their customer’s experience at the contact point of the business. We reduce frustration and seamlessly create links between every entry point of your company into the contact center. We enable customers to speak to an agent regardless of whether they have first tried to reach you on the web, smart phones, QR codes, social media and we allow them to do it without lengthy hold times and having to repeat their information.
Our solutions dramatically improve Customer Satisfaction and Operational Efficiencies. With customers in 13 countries including the US, Brazil, Argentina, Colombia, Mexico, UK and Ireland, our blue chip client list include Airlines, Mobile Operators, Telco’s, Utility Operators and other leading corporates across many sectors.
Videlica’s vision is to become the leading delivery mechanism for innovative technologies in EMEA and LATAM. Our mission is to provide a runway to accelerate the delivery of high end impact technology across diverse geographies into the most sophisticated companies in the world.
Videlica – Experts in Intelligent Virtual Queuing and Omni-Channel Contact Solutions for Enterprise